Refund Policy

Updated: 22/8/2024

Introduction

Thank you for purchasing digital travel guides from Tour Lynx, a store operated by FAREPSICA LIMITED. We are committed to ensuring your satisfaction with our products. However, due to the nature of digital content, we have specific policies in place regarding refunds. Please read this Refund Policy carefully before making a purchase.

1. Digital Products
All products sold on Tour Lynx are digital. Upon purchase, you gain immediate access to the content. As such, once a purchase is made and the digital content is accessed or downloaded, we do not offer refunds.

2. Eligibility for Refunds
Refunds may be considered under the following circumstances:

  • Technical Issues: If the digital product you purchased is defective or cannot be accessed due to technical issues originating from our platform, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
  • Incorrect Product: If you accidentally purchased the wrong digital guide and have not accessed or downloaded the product, you may request a refund or exchange within 14 days of the purchase date.

3. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:

  • Change of mind after purchase.
  • Incorrect purchase where the content has been accessed or downloaded.
  • Failure to access the product due to issues with your device or internet connection.
  • Discontent with the digital product’s content if it has been accessed or downloaded.

4. How to Request a Refund
To request a refund, please contact our customer support team at info@tour-lynx.com with the following information:

  • Your name and contact details.
  • The date of purchase.
  • The title of the product purchased.
  • A detailed description of the issue or reason for the refund request.

Our team will review your request and respond within 7 business days. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

5. Disputes and Chargebacks
If you dispute a charge or initiate a chargeback with your payment provider, please be aware that we may block your account and prevent further purchases on the platform until the issue is resolved. We encourage you to contact us first to resolve any issues before initiating a dispute or chargeback.

6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of the Platform after such changes constitute your acceptance of the new terms.

7. Contact Us
Have questions or concerns about our Refund Policy? We’re here to help! Don’t hesitate to reach out to us at info@tour-lynx.com. Whether you need assistance or just want to chat about our policies, we’re always ready to assist and ensure you have a great experience with Tour Lynx.